MStreamIT 

First Quarter – Team Report

Introduction 

We have had a good start to our new company and the first quarter trading figures are very encouraging.

Our new corporate image appears to be going down well with customers and we are receiving positive feedback.  

Technical Update

Some customers reported difficulties last weekend, receiving an ”error 111” message when attempting to stream a movie to their smart phone.  This problem has now been resolved.   All customers affected received a voucher for two free movies as compensation for any inconvenience caused.

We are still receiving complaints from customers that streaming to a games console is slow.  Our technical team are currently looking into this issue as a matter of priority.   

Sales Team Updates

The number of monthly memberships is increasing daily and our sales team have reported that the volume of telephone enquiries is promising.  ‘Stream-as-you-go’ is proving popular.  We are in the process of contacting customers who registered before April 2012 to ensure they keep topping up their pay-as-you-go cards.  Below is a list of all customers who have been contacted.

Latest Promotional offers

A mail shot has been sent to all our customers informing them of our latest promotional offer.  If a customer introduces a friend or relative both parties will receive three free new release movies to stream.  The offer is valid until the end of next month.

Analysis of Stream-as-kids-go sales

The first quarter’s figures for ‘Stream-as-kids-go’ have been analysed.  This has shown that we [achieved/did not achieve] our target revenue.

It is interesting to see that the five most popular children’s movies purchased over the first quarter were:

The income generated for each category this first quarter was:

Conclusions

The impact of a 10% discount being offered has been analysed and it has been decided that this [will/will not] be implemented by the company.